1. Cancellation and Refund Window
Customers may request to cancel services and apply for a refund within 30 days from the date of service activation or purchase. Any cancellation or refund request made after this period will be addressed on a case-by-case basis and is not guaranteed.
2. Initiating a Cancellation or Refund
To initiate a cancellation or request a refund, please contact our customer service team at [email protected]. Provide details of the service purchased, the date of activation, and the reason for the cancellation or refund request. Our team will evaluate your request and provide the necessary guidance and instructions.
3. Refund Processing Time
Once we receive your cancellation or refund request, it will undergo an evaluation. If approved, the refund will be processed within 15 business days. The funds will be credited back to your original payment method. Please note that the actual time for the refund to reflect in your account may vary depending on your bank or payment provider.
4. Conditions for Cancellation and Refunds
4.1 Refunds will be considered only if the service has not met the described commitments or if there’s a significant discrepancy.
4.2 If a customer has consumed a portion of the service, a prorated refund may be offered at Onaqo’s discretion.
4.3 Cancellation or refund requests made due to customer’s change of mind or circumstances, after the service has been initiated, may not be eligible for a full refund.
5. Exchange of Services
In specific scenarios where the provided service did not meet the client’s needs or expectations, we may offer an exchange with an alternative service of equivalent value. Such exchanges will be handled on a case-by-case basis and require direct communication with our customer service team.
6. Contact Us
For any questions or clarifications regarding our Cancellation and Refund Policy, or to discuss specific concerns, please reach out to:
Onaqo Private Limited
Berger Delhi One, C-001/a2,
Sector 16B,
Greater Noida, Noida,
Uttar Pradesh 201301, India
Phone: 0120 – 4902080
Email: [email protected]
Your decision to purchase our services signifies your agreement to this Cancellation and Refund Policy. We encourage all clients to read and understand this policy thoroughly before availing of our services.